Geek squad spyware5/21/2023 ![]() ![]() When I finally opened the laptop myself, the processor's heatsink was being held on by 1 screw, and even it was loose. Of all the stupid things I've ever seen, it took them two weeks to replace a battery that didn't need to be replaced in the first place.Īt that point I convinced my friend never to purchase from Best Buy again, at least, nothing that will require tech support. When he got it back a couple of weeks later, it appeared that they hadn't even bothered to check that their "repairs" had worked. ![]() When he submitted it for repair, he told them about the symptoms. So he took it back to Best Buy to let their Geek Squad deal with it. I was wary of opening the laptop myself, as it was brand new. Anyone with a little computer expertise would recognize this as a faulty fan and/or heatsink. Symptoms included spontaneous powerdowns (mostly during gaming), inordinate amounts of heat, and occasional buzzing noises. I had a friend ask me to diagnose his laptop one time.
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